In general
Ásborg reserves the right to cancel orders, for example due to incorrect price information or to stop offering product types without notice. We reserve the right to confirm orders by telephone.
Delivery of goods
All orders are processed the same day or the next working day after ordering. If the product is not in stock, an employee will contact you and inform you of the estimated delivery time of the product. For all orders distributed by Íslandspóst, Íslandspóst's terms of delivery, warranty and transport apply to the delivery of the product. Ásborg ehf. accordingly bears no responsibility for lost shipments or damage that may occur to goods in transit. If a product is lost in the mail or is damaged since it was sent from Ásborg ehf. to the person concerned, the damage is the buyer's responsibility.
Product price and shipping costs
All prices in the online store include 24% VAT. Please note that all website prices are published subject to errors and changes. We send all products by Íslandspóstí to the nearest post office. There is no shipping fee for an order of ISK 10,000. or higher. This does not apply to special orders and special offers.
Exchanging and returning a product
A 15-day right of return is granted when purchasing a product against the presentation of a sales invoice that adequately shows when the product was purchased. The product must be unused, in perfect condition and in its original undamaged packaging when returned. If a product is sealed, the seal must not be broken. When returning a product, it is based on its original price, unless the relevant product is on sale or on a special offer when returning the product. Then the price of the product is based on the day it is returned. Shipping and postage charges are non-refundable.
Faulty product
If a product is defective, the customer is offered a new product instead and we pay all shipping costs involved. Or refund if required. In other cases, reference is made to the Act on door-to-door sales and distance sales contracts no. 46/2000 and the Act on consumer purchases.
Confidentiality
The seller promises the buyer complete confidentiality regarding all information he provides in connection with the transaction. Information will not be passed on to third parties under any circumstances.
Laws and forums
This agreement is in accordance with Icelandic law. If a case arises because of him, it shall be prosecuted before the Reykjaness District Court.